How to Select a Professional Carpet Cleaning Company
Do They Have Good References?
No one should ever use a carpet cleaner without talking to someone who has used their services. Xtra Touch is happy to provide current telephone numbers of past clients (residential, commercial, industrial and medical clients) to verify our work and our expertise.
What Kind of Experience Do They Have?
Carpet Cleaning and Stain Removal
Our founder has been in business for over thirty years. Our technicians are graduates from the Institute of Inspection Cleaning and Restoration (IIRC). Because of our training and experience, we are able to handle any surprise that may pop up on a job. We take pride in resolving problems daily to keep our clients satisfied.
Are They Involved In their Industry?
We maintain many certifications in many areas, including fine fabrics, upholstery, natural and synthetic fibers, oriental rugs, color repair, stain removal, carpet cleaning, carpet repairs, major installations, sales and hard surface floors (concrete, tile and grout, terrazzo, saltillo and vinyl). We have worked with some of the most recognized national cleaning companies.
Which Systems do they Use?
We are experienced in all methods of carpet cleaning, and we stress the importance of choosing a company with alternative methods. We follow manufacture recommendations.
Do you get what you Bargain For?
Most people choose a carpet cleaner based on method or price. (Which is way many companies advertise—price?) You get what you pay for, plain and simple. Price is not always the best gauge for good service.
Do They Use Top Quality Products?
We don’t use inferior discount chemicals. In fact, we avoid using chemicals. Our cleaning solutions are non-toxic, biodegradable, and safe for our animals and families. These products are excellent for people with chemical sensitivities and environmental concerns.
Do They Guarantee Their Work?
After having an uninformed, uneducated or downright unscrupulous carpet cleaner, the hardest part is getting them back to fix the problem. At our company we offer a 100% money-back guarantee. We have the strongest guarantee in the industry, and we want clients to be satisfied and recommend our services.