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Frequently Asked Questions

What method do you use?

Our company is experienced in all 5 methods of carpet and fine-fabrics cleaning.  Which are Foam, shampoo, bonnet, dry and carpet extraction called steam cleaning.

What about dry cleaning?

Although our primary method for many years was dry cleaning, we only use it now for special situations. Compared to hot-water extraction, dry cleaning is limited in its ability to remove soil.

Can you get out any stain?

With our experience and expertise, we are able to get out difficult spots. If a spot is removable, we have what it takes to get it out.

What is that black line around the baseboard of my carpet?

Filter soiling can be found along walls, under doors, beneath drapes, around the edge of HVAC registers, or anywhere air is forced to flow through the carpet. When air pressure and currents encounter a restriction, the air will pass through the carpet. The carpet acts as a filter, trapping small particulates, oils, and other pollutants that are in the air. These small particles stick tightly to the carpet. Often, they are held in place by micro-occlusion and electrical charges and are difficult to remove by agitation alone. However, they can be removed by our products that are designed to neutralize the electrical charges and then lubricate and suspend the fine particles.

Can I use any over the counter carpet spotter?

We do not recommend over-the-counter spotters, because they are high in alkalinity and leave a tremendous amount of residue. If you are not able to get that spot out, just give as a call and we will be happy to help you, using our effective spot removers.

Do you clean Berber carpet?

Yes we do. Berber is a weave, not a particular type of fabric; it is simply a type of loop construction that comes in olefin, nylon, wool, or blend. Berber requires a more thorough cleaning process than other types of carpets because a flushing action needs to take place to get under, around, and through the loops. Other companies that are not as thorough have many problems with Berber because they leave soil behind that wicks back to the surface.

Do you clean Sisal, Sea grass, Grass, Wool, Silk Rayon and Chintz?

Yes, we have special products and techniques to clean all of the above.

Do you only provide carpet cleaning to Vancouver Washington, or surrounding areas as well?

Yes, we provide carpet cleaning to Vancouver Washington as well as the surrounding areas. These areas include Portland, Ridgefield, Camas, Washougal, Brush Prairie, Battle Ground, Gresham, Troutdale, Fairview, Milwaukee, Oregon City, Tigard, King City, Beaverton, and Hillsboro. We travel as far north as Longview and as far south as Wilsonville.

Residential

  • Carpet Cleaning
  • Carpet Sales and Repairs
  • Carpet Installation
  • Color Repairs
  • Carpet Re-Stretching
  • Rug Cleaning
  • Upholstery Cleaning
  • Odor Removal
  • Spot and Stain Removal
  • Hard Surface Floor Cleaning
  • Referral Program

Commercial

  • Commercial Carpet Cleaning
  • Commercial Carpet Repairs
  • Commercial Carpet Installations
  • Office Upholstery Cleaning
  • Color Repairs
  • Carpet Re-Stretching
  • Other carpet Damages Repaired
  • Odor Removal
  • Tile and Grout Cleaning
  • Referral Program

The Xtra Touch Referral Program

You can earn FREE MONEY OR SERVICES with our REFERRAL PROGRAM! For every new customer you refer, we will automatically send you a referral certificate, which is valid for one year. It is just as good as cash, and it can be used for any of our services.
If you want to take advantage of our Referral Program, just call our office today to get some FREE TRIAL OFFER certificates. This is a risk-free way to have your contacts try our services, while you get money-saving certificates to use on your next cleaning.